Having problems with our secure SSL page(s)?

If you have problems establishing an SSL connection, check the following:


  • If you receive an error similar to "Certificate Authority Is Expired", this indicates you are using an outdated Browser and need to upgrade. Alternatively you can click "Continue" on the error dialog and your transaction will remain secure despite the warning.


  • If you get "Document contains no data" in Internet Explorer or
    "Network Error: I/O error" in Netscape, the server may have stopped
    accepting SSL connections. Please contact     bugreport@kgysoft.com immediately if this is the case.


  • If you're using AOL3.0 for Mac, you may experience problems with AOL's browser when you click the "Continue" button on the first page. Please try using Netscape Navigator or Microsoft Internet Explorer.


  • Some users have experienced problems with proxy servers interfering
    with their SSL connections (including @HOME customers). Please try
    disabling proxies (if possible) or contacting your system administrator
    if you are unable to connect to any secure sites.
  • If you have an older, French version of MS Internet Explorer for
    Windows and you can't make secure connections to anyone, try grabbing
    schannel.dll from     http://www.microsoft.com/france/internet/.
    (Thanks to Olivier Lepetit for this tip.)


    If you have any further questions, please e-mail info@kgysoft.com